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Identifying gaps in hospital IT infrastructure

Experts have identified three areas where today’s hospitals can benefit from increased attention and investment in their IT infrastructure.

Hospitals and health networks have spent the past several years adjusting to the introduction and proliferation of electronic health records (EHR) and building up their IT infrastructure to support and leverage EHR use. There are however other parts of the hospital IT network that are often also overlooked.

“The introduction of electronic health records (EHR) still remains at an infancy level globally given the extent of work that needs to be completed in closing existing IT infrastructure gaps within hospitals,” said Pierre Havenga, managing director MEA at Vertiv. “Our experts have identified key solutions that build stronger, more resilient hospital IT networks to streamline processes and optimise power and cooling systems to ensure fast, safe and efficient record keeping for both patients and doctors in the region.”

Vertiv experts identified three such areas – imaging suite, nursing stations and billing – where today’s hospitals can benefit from increased attention to and investment in their IT infrastructure.

Imaging suite

Medical scans and images are benefitting from technology advancements such as 4K resolution that provide stunning, revealing detail. But these improvements also require high data transfer and low latency to operate as intended. Some legacy infrastructure equipment, such as KVM switches that enable easy access to numerous files and servers across multiple workstations, aren’t equipped to work with today’s high-resolution images and video. Newer KVM switches enable higher resolution imaging. Doctors and surgeons should have access to the same high-definition images and videos as those used in the broadcast industry.

Nursing stations

Many hospitals rely on building UPS systems and generators to provide backup power throughout the facility. That’s fine in theory, but if that centralised UPS system fails, it can be crippling to the routine – and often urgent – work that occurs throughout the hospital. Nursing stations are especially vulnerable, because they rely heavily on IT systems for patient status updates, medication management, and treatment schedules.

A local UPS system with extended battery time can deliver redundancy and ensure availability of those critical IT systems. Nurse’s stations frequently rely on a remote desktop or KVM switch to access and manage data, but too often those tools are rendered useless in the event of a loss of network connectivity. For this reason, a KVM switch capable of out-of-band management is a smart choice. In fact, out-of-band remote management is critical across the hospital. Too often today, system maintenance needlessly disrupts life-critical activities when a simple serial console server can allow IT staff to perform routine maintenance remotely without disrupting the more important, patient-focused work of doctors and nurses.

Billing department

Billing personnel switch frequently between sensitive private patient data and non-sensitive applications. For example, while accessing a patient’s file, they may open an Internet browser to search for information about an insurance provider. Without the right equipment, that can create a vulnerability a skilled hacker could exploit. Secure switches traditionally used in government applications allow safe switching between sensitive and non-sensitive platforms, and they are finding new uses in health systems and wherever privacy concerns exist.  

System maintenance needlessly disrupts life critical activities when a simple serial console server can allow IT staff to perform routine maintenance remotely without disrupting the more important, patient-focused work of doctors and nurses.

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